DELIVERY POLICY: Dupont offers delivery of your order as an option to the purchaser for an extra delivery-charge. The delivery charge within Toronto and the GTA is $75, and varies if outside. For insurance reasons, deliveries are made to your front door or main floor only. Dupont attempts to deliver your order as soon as it is available, however, some non-stock items can have lengthier back-order time-frames from the manufacturer.
METHOD OF PAYMENT: Dupont accepts Visa, MasterCard, Interac, Cheque, and Cash. If paying for your order by credit card via a telephone order payment, please note that we require an electronic swipe as backup that you authorized the purchase on your credit card over the phone. Therefore, please be sure to bring that credit card to our store when picking up your order (or have it with you at the site where your order is being delivered). Orders paid by cheque require a photocopy of a drivers license of the individual on whose account the cheque is drawn on.
WARRANTY: Dupont sells only quality products from leading brand-name manufacturers. All products are covered by the manufacturer's comprehensive warranties. The manufacturers provide complete and documented warranties with every product. In the event you require warranty service, Dupont does maintain a copy of your purchase on file to assist in getting service from the appropriate manufacturer.
CLAIMS & DAMAGES: Product which proves defective will be replaced at no charge. Responsibility for labour or other incidental costs remain with the customer. Dupont is not responsible for damages to product incurred during installation or after the order has been delivered to the customer unless it is a manufacturer defect.
RETURNED GOODS: Dupont's goal is the customer's complete satisfaction. A full refund is generally given, however, in some cases where the purchased product was a "specialty" item, there may be a restocking charge. Returned Goods must be returned in their original packaging and in resellable condition. No refund will be given on fixtures after installation, or for display items sold "as is" where the invoice is marked "final sale".